What We Collect and Why We Collect It
When you open an account with us, we collect the information you submit directly — your name, email address, mobile number and the payment method you choose to use, whether that is bKash, Nagad or Rocket. We also record transactional data each time a deposit or
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withdrawal is processed through one of those wallets, because that record is essential for resolving any payment dispute you raise. Device and browser data — your IP address, operating system and session timestamps — are logged automatically to protect your account from unauthorised access. We do
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not sell your personal data to third parties. Where we share data with payment processors such as bKash or Nagad, we share only what is required to complete the transaction you initiated. Data retention periods vary by category: account identity records are held for as long
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as your account remains active, and for a period after closure as required by applicable rules in your eligible region. Transaction logs related to bKash, Nagad and Rocket payments are kept for the duration mandated by relevant financial record-keeping requirements. You can request a copy of
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the personal data we hold about you at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.